by R Whelan (United States) 13th January 2020
Shanghai to San Diego via Tokyo. This just might be the best economy class experiences I’ve had up to this point. The food was amazing – extremely delicate and exquisite. The flow of the service was great and the crew’s interaction between passengers was natural and polite. Though flying in economy, I can see JAL incorporates some unique elements into the flight (such as beverages, magazines, and movies). Japan Airlines is the only airline worldwide offering a 2-4-2 config for B787. The pitch and legroom were way beyond satisfactory. Ground services were efficient in both Pudong and Narita and each boarding group was lined separately. Won’t hesitate to fly with JAL in the future.