by Colin Heng (Singapore) 25th February 2020
Tokyo Narita to Singapore. Arrived at Narita at 5:30pm to check in my luggage. Couldn’t find the business check-in and the JAL ground crew could see I was in distress from missing the flight. Pulled to her counter and helped me out along the way. Checked me in Super efficiently (less than 5 minutes) and got another ground staff to rush me to the get. Thanks to the checkin staff and the ground staff who ran me to my gate so calmly. Could see Imei (the ground crew) tried to calm me down while rushing to my gate. Excellent service. From both ground crew, will definitely fly Japan Airlines again.