by Aranathie Mendy (France) 22nd April 2020 I traveled back and forth from Paris to Tokyo with Japan Airlines and it is by far the best airline I have traveled with. I am a great traveler, since I work in tourism. I found the staff at check-in and on board, welcoming, helpful, attentive and available. … Read more

Best airline I have traveled with

by Colin Heng (Singapore) 25th February 2020 Tokyo Narita to Singapore. Arrived at Narita at 5:30pm to check in my luggage. Couldn’t find the business check-in and the JAL ground crew could see I was in distress from missing the flight. Pulled to her counter and helped me out along the way. Checked me in … Read more

Definitely fly Japan Airlines again

by R Whelan (United States) 13th January 2020 Shanghai to San Diego via Tokyo. This just might be the best economy class experiences I’ve had up to this point. The food was amazing – extremely delicate and exquisite. The flow of the service was great and the crew’s interaction between passengers was natural and polite. … Read more

Best economy class experiences

by Amardeep Jesal (Canada) 11th January 2020 Flew with Japan Airlines for first time. There was a 2 hour delay from Vancouver due to bad weather. Airline offered us a meal voucher. It was a full flight and like any other review JL did not disappoint. Staff were polite and flight was uneventful. Ground staff … Read more

JL did not disappoint

by Utami Kusumawati (Indonesia) 2nd January 2020 Jakarta to Chicago via Tokyo. My first time with JAL is not a disappointment. The seat space is spacious and the seat is wide enough, making me comfortable sleeping during long haul flight, from Tokyo Narita to Chicago. One thing that I also love is the food quality! … Read more

JAL is not a disappointment

by Matthew Carriuolo (Philippines) 29th December 2019 Manila to Boston via Tokyo-Narita. The flight from Manila to Tokyo was operated on a B787-8, and the flight from Tokyo to Boston was operated on a B787-9. The infamously horrible traffic in Manila made me arrive at the airport only 57 minutes prior to my departure time. … Read more

Polite, friendly, and accommodating