Author: Japan Airlines News

The JAL Group provides the “JAL Carbon Offset (* 1)”, a system that customers are able to offset the CO2
emitted by the aircraft they boarded, in response to requests from customers who are highly concerned about
environmental protection and the prevention of global warming since 2009. As part of the renewal this time, we will newly engage with a Norwegian company CHOOOSE™ (* 2) to provide customers with a carbon offset
system that is easier to use and to understand.

Also, in light of the recent needs for visualization and reduction of CO2 emissions volume throughout the entire supply chain in business activities, we plan to provide corporate customers with services that enable
visualization and offset of CO2 per corporate.
In addition, in this program we plan to actively introduce J-Credit (* 3). J-Credit is a CO2 reduction and
absorption credit created within Japan. Using J-credit as a project for investment allows customers to contribute to revitalizing the economy of the region the credits come from, and reducing CO2 emission in Japan.

The JAL Group will make every effort to protect the environment in order to pass on our precious Earth to the
next generation.

(* 1) Carbon offset refers to a system in which emissions of CO2 and other greenhouse gases, which cannot be avoided in daily life and economic activities, are first recognized, efforts are made to reduce them, and those
that are difficult to reduce are compensated by investing in reduction and absorption projects commensurate
with their emissions. The JAL Group has been offering the JAL Carbon Offset since 2009 as an option to offset the CO2 emitted by the aircraft in response to requests from customers who are highly concerned about
environmental protection and the prevention of global warming.

(* 2) CHOOOSE™ is a climate and technology company based in Oslo, Norway. CHOOOSE™ builds digital
tools so everyone, anywhere, can easily integrate climate action into everyday life and business. Together with
its ecosystem of industry partners and individual supporters, the CHOOOSE™ platform is accelerating access and adoption of climate solutions across a range of key technologies – from nature-based solutions to carbon removal to Sustainable Aviation Fuel.
(* 3) J-Credit is a system that the Japanese government certifies the reduction of CO2 emissions through the
introduction of energy-saving equipment and the use of renewable energy, as well as the absorption of CO2
through appropriate forest management etc. It can be used for a variety of purposes, such as the goal achievement of Keidanren (Japan Business Federation) Carbon Neutrality Action Plan and carbon offsets.

Japan Airlines will continue to undertake JAL FlySafe hygiene measures to prevent the spread of COVID-19, in order to provide all Japan Airlines guests with a safe and secure travel experience. Doing everything Japan Airlines can to protect guests and keep them safe from infection. Face masks and face guards worn by airport staff. Disinfectant is used to clean areas around seat, including tables, armrests, screens, and controllers, as well as frequently touched surfaces, such as lavatory door knobs and faucet handles. (This procedure may be affected by aircraft rotation).

Antiviral and Anti-Bacterial Coating in Aircraft Cabins. Antiviral and Anti-Bacterial Coating to entrance, seats, Food & Beverage Counter, toilets and other high-touch areas of passengers at all our lounges in Japan. Antiviral and Anti-Bacterial Coating to seats, shelves, walls, and other high-touch areas of passengers inside aircraft cabins. Mandatory face masks and gloves for Japan Airlines cabin crew. As a precautionary measure, cabin crew will wear face masks on international and domestic flights.

Cabin crew will also wear gloves when serving meals and beverages. Cabin air is constantly being refreshed every two to three minutes, intaking air through the engines of an aircraft, and replacing the air inside the cabin. Japan Airlines aircraft cabins are cleaned and disinfected regularly, but to ensure passengers can travel with peace of mind, JAL flight attendants can provide passenger with disinfectant wipes upon request. After using the wipes, passenger can place them in the disposal bag provided. All these safety measures are taken to fly safe with Japan Airlines.

Japan Airlines (JAL), a certified 5-star airline and member of the oneworld® alliance,
today announced that the airline has been awarded by customers with the World`s Best Economy Class, the
World`s Best Economy Class Seat, and the COVID-19 Excellence Awards at the Skytrax World Airline Awards
2021. Japan Airlines also moved up from 11th to 5th in the Airline of the Year category. The awards were
announced by London-based airline industry rating and consulting company Skytrax. Over 100 customer nationalities participated in the survey with 13.42 million eligible entries counted in the results.

Mr. Edward Plaisted, CEO of Skytrax said: “Japan Airlines has continued its success by winning this award as
the World’s Best Economy Class airline, and we congratulate them especially due to the very competitive nature of this market. We look ahead with optimism for 2022 that air travel may be restored to more normal times.”

In March 2021, JAL FlySafe* Hygiene Measures was certified by Skytrax with a 5-Star COVID-19 Airline Safety Rating.* JAL has continued to enhance its measures and remains committed to set our customers’ safety and
security as the number one priority, whilst providing the best services.

Japan Airlines Named World`s Best for High Quality Products and Services in Economy Class

Japan Airlines’ economy class seats, which have been selected No.1 the best in the world, are
designed to ensure that customers on all classes are are able to experience premium services.
For international routes, the JAL SKY WIDER is fitted on the airline’s Boeing 777-300ER, Boeing 787 and Boeing 767 aircraft, and has been highly praised by customers since its introduction. For
domestic routes, we introduced the Airbus350 in September 2019 and the Boeing 787 in October
2019, and each seat is equipped with a personal screen and a power supply. Customers can enjoy a variety of inflight entertainment (IFE), and free inflight Wi-Fi.

JAL has been offering tasty and innovative inflight meal options under the concept of JAL Kitchen Gallery,
featured in the Economy Class service. Recently JAL began offering healthy inflight meals called “Sky
Wellness Kitchen” which are is supervised by TANITA CAFÉ*1, a concept café operated by TANITA. From
October 1, “RED U-35 – In-flight meals by renowned young chefs” was renewed and a new menu launched as
“RED à table”*2 with the theme of “In-flight meals for the future.”

JAL is committed to providing customers with the highest levels of flight safety and quality in every aspect of its service, one of the most preferred airlines in the world. The JAL Group will continue to
embrace new challenges to deliver greater customer convenience, enhance its international network, and
continue to deliver delightful experiences through our products and services.

Japan Airlines (JAL) today announced revisions to its flight frequency plans for the month of May 2020. Based on the updated plan, JAL will reduce approximately 94% of its international services through May 31, 2020. Also, additional services for the month of April 2020 have been reduced as shown below. While commercial passenger flights will be greatly reduced, the Company plans to operate cargo-only flights on select routes to help keep business moving throughout the world.

The Company sincerely apologizes for any inconvenience but would like to ask for our customer`s understanding during this unprecedented time.

Based on the impact of the coronavirus and travel demand, Japan domestic services will be reduced between March 29 and April 5, 2020. An optional flight will be offered for those customers holding a ticketed reservation. We sincerely apologize for any inconvenience but would like to ask for our customer`s understanding.

Reduction of Japan Domestic Services
Applicable Dates: March 29 – April 5, 2020
Total Number of Affected Flights: 1,268

Japan Airlines (JAL) has requested for approval from Japan`s Ministry of Land, Infrastructure, Transport and Tourism (MLIT) to revise its international cargo fuel surcharge for flights departing Japan from April 1, 2020.

JAL adjusts its cargo fuel surcharge levels on a monthly basis by using the one-month average fuel price of Singapore kerosene of the month before last. As the average fuel price of Singapore kerosene for the month of February 2020 was US$63.00 per barrel, the benchmark fuel price used for calculation of the fuel surcharge level will be within the range of US$60.00 to US$64.99 per barrel (refer to the table below).

The international cargo fuel surcharge will therefore be 6 yen per kg on long-haul international routes, 3 yen per kg on medium-haul international routes, and 3 yen per kg on short-haul routes.